![]() The beautiful, wonderful invention of food delivery has saved many a lazy night for me and countless others, but like most luxuries in life, food delivery comes with a cost.Īfter delivery fees, tips, and other service fees, it's not uncommon for your final bill to be double take-worthy. ![]() ![]() All sign-up links below direct to GrubHub+, but you can find Seamless+ sign-up information in the app or desktop site. We are excited to be working with a digital commerce leader like L’Occitane Japon to reduce fraud, drive new business and create meaningful customer experience,” says Forter's Country Manager for Japan Yosuke Noda.Author's note: GrubHub also owns Seamless and the two services are virtually identical. “Providing a great experience is key to developing lifetime customer value and loyalty. This is done by approving more transactions for the business and its clients with automated, real-time fraud decisions. This is important as 3DS friction reduces the approval rate by up to 40% and hurts a company’s revenue.įinally, Forter Element, is built for payment service providers to offer their customers differentiated value. It optimises conversion rates by providing real-time payment decisions and smart 3DS authentication. Smart Payments PSD2 solution applies intelligence to authentication, routing, and recovery. Trusted Identities streamline account-level authentication and stop abusive behaviour from hurting the client’s business. Trusted Policies streamline account authentication and stop fraud by providing insights into the sources of abuse. Here, Trusted Conversions reduce false declines and chargebacks by up to 90%, thereby delivering a superior customer experience. In addition, since the platform has no dependency on manual reviewers, it scales easily as merchants grow.įorter's Trust platform comprises several solutions: Trusted Conversions, Trusted Policies, Trusted Identities, Smart Payments PSD2, and Forter Element. The platform applies machine learning to deliver decisions that are 100% automated, with average response times under 400 milliseconds. These include Nordstrom, Sephora, Instacart, Adobe, and Priceline, which process more than $500 billion in transactions. Several notable retailers use Forter's Trust platform for digital commerce. We believe that we will be able to grow our online business more than ever with Forter,” says L’Occitane Japon DX Manager Satoshi Yoshida. Forter's platform has been able to improve the customer experience while dramatically reducing operating costs and chargeback losses. It is critical to provide a good customer experience. "Our online store is an important touch point with our customers. The instant, automated decision-making enabled L'Occitane Japon to focus resources on improving customer experience, from checkout to delivery. As a result, within two months of deployment, it had improved its approval rate to over 99% with zero chargebacks. With Forter, the company was able to automate its fraud detection fully. With this platform in place, L’Occitane Japon has significantly reduced chargebacks, increased its revenue and created a seamless customer experience, Forter says.īefore deploying Forter, L’Occitane Japon relied on a rules-based, manual review system, which slowed transaction times and stretched available resources. ![]() ![]() Forter, the platform for digital commerce, has announced its partnership with L’Occitane Japon, a retailer of natural cosmetics and well-being products, to deliver a fully automated fraud prevention platform. ![]()
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